Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MSS407025 Mapping and Delivery Guide
Build internal relationships to support competitive systems and practices

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency MSS407025 - Build internal relationships to support competitive systems and practices
Description
Employability Skills
Learning Outcomes and Application
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify organisational relationships
  • Review available information to determine outline of relationships, within and between teams, in terms of process flows and communication and information flows
  • Develop strategies/methods to communicate within and between teams
  • Determine any information, development or other support needed to promote engagement and participation of teams
  • Facilitate input within and between teams to determine flows, performance gaps and impacts
  • Map and compare actual and intended process flows to determine performance gaps
  • Map and compare actual and intended communication, information and data flows to determine performance gaps
  • Map and compare other interactions (actual and intended) to determine performance gaps
  • Determine impact of actual and intended flows on customer benefit
       
Element: Foster cooperation within and between teams
  • Facilitate review of relationship information, within and between teams, to determine areas where greater cooperation could yield benefits
  • Model and facilitate communications based on respect for people and team expertise
  • Guide and assist participants to develop ideas and agree on ways to achieve greater cooperation
  • Facilitate approvals and oversee processes to implement agreed changes
       
Element: Identify sources of tension, conflict or competition
  • Examine team and individual key performance indicators (KPIs) for sources of conflict and competition
  • Examine flows and interactions for sources of conflict and competition
  • Observe interactions between team members and identify tensions, conflicts and competition
  • Observe interactions between teams and identify tensions, conflicts and competition
  • Observe response to change and resistance to change
       
Element: Reduce causes of tension, conflict or competition
  • Draft modifications to KPIs to reduce causes of conflict and competition
  • Draft modifications to systems to address conflicting flows and interactions
  • Facilitate discussions within and between teams to identify causes of tensions, conflicts and competition
  • Facilitate discussions to develop a consensus solution to identified causes of tensions, conflicts and competition
  • Facilitate discussions or other communications between teams and managers to confirm or amend proposed changes
  • Oversee processes to implement agreed changes and take or initiate action to address any barriers
  • Monitor uptake of changes and take or initiate action to embed changes into standard practice
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Review available information to determine outline of relationships, within and between teams, in terms of process flows and communication and information flows 
Develop strategies/methods to communicate within and between teams 
Determine any information, development or other support needed to promote engagement and participation of teams 
Facilitate input within and between teams to determine flows, performance gaps and impacts 
Map and compare actual and intended process flows to determine performance gaps 
Map and compare actual and intended communication, information and data flows to determine performance gaps 
Map and compare other interactions (actual and intended) to determine performance gaps 
Determine impact of actual and intended flows on customer benefit 
Facilitate review of relationship information, within and between teams, to determine areas where greater cooperation could yield benefits 
Model and facilitate communications based on respect for people and team expertise 
Guide and assist participants to develop ideas and agree on ways to achieve greater cooperation 
Facilitate approvals and oversee processes to implement agreed changes 
Examine team and individual key performance indicators (KPIs) for sources of conflict and competition 
Examine flows and interactions for sources of conflict and competition 
Observe interactions between team members and identify tensions, conflicts and competition 
Observe interactions between teams and identify tensions, conflicts and competition 
Observe response to change and resistance to change 
Draft modifications to KPIs to reduce causes of conflict and competition 
Draft modifications to systems to address conflicting flows and interactions 
Facilitate discussions within and between teams to identify causes of tensions, conflicts and competition 
Facilitate discussions to develop a consensus solution to identified causes of tensions, conflicts and competition 
Facilitate discussions or other communications between teams and managers to confirm or amend proposed changes 
Oversee processes to implement agreed changes and take or initiate action to address any barriers 
Monitor uptake of changes and take or initiate action to embed changes into standard practice 

Forms

Assessment Cover Sheet

MSS407025 - Build internal relationships to support competitive systems and practices
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

MSS407025 - Build internal relationships to support competitive systems and practices

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: